Frequently Asked Questions
Everything you need to know about shopping with Ndure.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to our courier partner's portal to monitor your shipment in real-time.
What is your return and exchange policy?
We offer a 15-day return and exchange policy. Items must be unworn, in their original packaging, and accompanied by the original invoice for a successful claim.
What payment methods do you accept?
We accept Cash on Delivery (COD), as well as all major credit and debit cards, including Visa and Mastercard, through our secure payment gateway.
How do I find the right size for footwear?
Each product page features a detailed Size Guide. We recommend measuring your foot length in centimeters and comparing it to our chart to ensure the perfect fit.
How long does shipping usually take?
Standard delivery takes 3-5 business days for major cities and 5-7 business days for remote areas across the country.
Can I cancel my order after it has been placed?
You can cancel your order within 12 hours of placement by contacting our customer support team or through the 'My Orders' section before the status changes to 'Dispatched'.